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Privacy Policy

We place a high value on protecting the personal data of our subscribers. We always collect and process your personal data strictly in accordance with the terms of Data Protection Law, in particular the Telemedia Act (TMG) and the Federal Law on Data Protection (BDSG).

This Data Protection Statement describes how your personal data is processed when using our Services. The terms specified under Item 1 govern general issues regarding processing your personal data, regardless of which of our Services you are using. Items II to V then govern additional data processing required for the "Mobile Payment" Service, the portal function "Recommend" and the Services that can be installed in the valuephone portal under "My Services" and "My Shopping".

I. General Terms Regarding Processing Personal Data

1. Data Processing When Visiting Our Website

Every time our website is accessed, we automatically receive certain technical information, such as the browser type and version you are using, the operating system you are using, the website you previously visited (so-called referrer URL) and your IP address.

This data is automatically saved in the log files of our server. It is only possible to assign the aforementioned data to you if you register on our website. In this case we reserve the right to merge this data with your registration data and to save it for the duration of the Licence Relationship. We only create user profiles subject to Item 3 below.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

2. Processing Your Registration Data

When first registering on our website, various personal data must be specified ("Registration Data"). Some information can be voluntarily specified, other information must be specified. We will save this data for the duration of your registration on our systems. You can review and change the Registration Data we currently have saved in your User Account on our website under "Settings".

We handle all Registration Data confidentially. Generally, data shall not be passed on to third parties unless otherwise expressly specified in this Data Protection Statement, or unless passing on data is required to fulfil a legal obligation or regulation of a competent government body, or unless you have previously agreed that your data may be passed on.

valuephone provides its services additionally also via websites of exclusive partners ("participating retailer"). User, who registered with valuephone, can use the same access data to login at the website of the participating retailer. With this login you automatically accept the Terms of Use and Privacy Policy of the valuephone partner. In doing so also your registration data (first name, last name, e-mail address, the mobile phone number and the optional settings) are automatically passed to the participating retailer, as responsible of the content of the website. The transfer of your data to third parties by the participating retailer doesn't take place.

3. Creating User Profiles

We reserve the right to create user profiles for purposes of advertising, market research or tailoring our Services. For this purpose we exclusively use pseudonyms. Such user profiles shall not be merged with data allowing you to be identified unless this identification is required to answer a request for information made by you. You are authorised at all times to object to the creation of user profiles, by deleting you valuephone user account in the global settings

4. Newsletter

Our e-mail newsletter contains information about new Services and current developments on our platform. You shall receive the newsletter by registering on our website, unless you unsubscribe from it. You can unsubscribe from the newsletter at any time in your user area on our website under "Settings" or by e-mail at the e-mail address You shall incur no costs for unsubscribing except for the general costs of connecting to the internet.

5. Consent and Right to Revoke At Any Time

By registering for our Services you are declaring that you agree to the processing of your data described in this Data Protection Statement ("Consent"). You are authorised to revoke this Consent at any time with effect for the future, by deleting your valuephone user account in the global settings.

6. Information

If you have further questions about the personal data stored about you or your pseudonym or the processing, we will gladly give you free information via the e-mail address

II. Special Terms Regarding Processing of Personal Data When Using Services that Must Be Installed Under "My Services"

All Services that must be installed under "My Services" offer you the opportunity to save personal data and information in a central location in the mobile phone and in the valuephone portal and to synchronise it with the mobile phone.

You personal data shall only be saved, changed or deleted from our servers, or transferred to the end devices registered by you, on your request by using the relevant functions on the internet platform. We only make available the technical requirements and the corresponding Services offered by valuephone under "My Services". You are responsible for compliance with the legal provisions, in particular Data Protection Law, with regard to collecting and using your data. We shall not access or independently process your data. In the event that the Licence Relationship is ended, all personal data that has not already been deleted by you shall be automatically removed from our systems.

III. Special Terms Regarding Processing of Personal Data When Using the Mobile Payment Service

1. Bank Account Details and Personal Account Number ("PAN")

When the mobile phone number is activated for the Mobile Payment Service we will send your name, your bank account details and your PAN to a clearing house to handle the payment. The clearing house will save this data and use it to handle payment transactions within Mobile Payment.

For each payment in Mobile Payment the clearing house will save your account number, the sort code of your bank and the amount to be paid by you.

If you use Mobile Payment again at a Retailer that is affiliated with the Online Debit Procedure (ODP) of the relevant clearing house, the clearing house can notify this Retailer if certain sales limits set by the relevant Retailer are reached. All sales data will be deleted one month after it is saved.

2. Blocking Note from the Clearing House

In the event that payments made by direct debit are not honoured due to a lack of funds or due to an objection of the direct debit payment, the clearing house shall save these facts in a lock file and send them to other companies that are affiliated with the ODP procedure of the relevant clearing house ("Blocking Note"). The Blocking Note shall be deleted by the clearing house after the amount invoiced has been settled or after the legitimacy of the objection has been proven.

3. Authorisation to Pass On Address

By agreeing to this Data Protection Statement you are irrevocably instructing your bank to provide the relevant Retailer or clearing house with your name and address on request if a payment made by direct debit is not honoured or is objected to, in order to assert the claims against you.

IV. Special Terms Regarding Processing of Personal Data When Using the Mobile Coupons Service that Must Be Installed Under "My Shopping"

In order to use the Mobile Coupons Service, personal data must be exchanged between valuephone, the operators of the relevant coupon systems and the Retailers affiliated with these systems. Which individual items of your personal data are sent depends on the Conditions of Participation of the relevant coupon system.

V. Special Terms Regarding Processing of Personal Data When Using the Portal Function "Recommend".

In order to use the function "Recommend", which you can use in various places in the portal to inform internet users about valuephone's Services, your e-mail address and name, or your telephone number if sent by SMS, shall be sent to the recipient.

Valid as of: July 2010